Returns & Refunds Policy

At ZEN WALK, we deeply value your satisfaction and are committed to delivering high-quality footwear. If you're not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

  • You must notify us within 24 hours of receiving your product if there's any issue.

  • Products can be returned immediately with delivery charges paid by the customer.

  • The product must be unused, clean, and in its original packaging.

  • Used, stained, or damaged items are not eligible for return.

2. Return Process

To initiate a return:

  1. Contact us via Facebook Messenger or our Hotline.

  2. Provide your order details and product photos if requested.

  3. Return the item using our recommended courier to the provided return address.

3. Refund Policy

Refunds are only applicable in the following situations:

  • The product is out of stock after your order is confirmed.

  • You received a wrong or defective item.

Refund Method:

  • Processed via bKash, Nagad, or Mobile Recharge.

  • Cash-on-Delivery (COD) payments are non-refundable, but exchanges may be offered.

  • Refunds are processed within 5–7 working days.

4. Exchange Policy

  • Exchanges are available if the product is defective or not as ordered.

  • Requests must be made within 24 hours of receiving the item.

  • Customers will bear the return shipping fee, unless the error was from our side.

5. Non-Returnable Items

  • Discounted, promotional, or clearance items are not eligible for return or exchange.

  • Customized or personalized items cannot be returned or exchanged.

6. Contact Information

For return, refund, or exchange inquiries, contact us:

📱 Messenger: [ZEN WALK]
📞 Hotline: [+8801 333 405 999]
📩 Email: zenwalkbd@gmail.com

Thank you for choosing ZEN WALK – where every step matters.