Terms & Condition

Welcome to ZEN WALK! By accessing and using our website (zenwalkbd.com), you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Terms

  • By using this website, you confirm that you are at least 18 years old or using it under parental supervision.

  • ZEN WALK reserves the right to update or modify these terms at any time without prior notice.

2. Product & Pricing

  • All product details, images, and prices are provided to the best of our knowledge. Errors may occur, and we reserve the right to correct them at any time.

  • Prices may change without prior notice based on stock availability, import costs, or seasonal changes.

3. Orders & Payments

  • Once an order is placed, it cannot be canceled unless there's a stock issue or an error on our part.

  • We accept multiple payment methods including:
    Cash on Delivery (COD), bKash, Nagad, and Online Payment.

  • Orders will only be processed after successful payment confirmation (except for COD).

4. Shipping & Delivery

  • Delivery timelines depend on your location and courier partner availability.

  • We aim to deliver within 2–5 working days. However, delays may occur due to weather, political unrest, or courier issues.

  • Please check the product at the time of delivery. Any claims for damage or incorrect item must be reported within 24 hours.

5. Return & Refund Policy

  • Returns are accepted within 24 hours of delivery, subject to our official Returns & Refunds Policy.

  • Refunds will be processed according to the guidelines provided in that policy.

6. User Responsibilities

  • You agree not to use the website for any illegal, harmful, or unauthorized activities.

  • You are responsible for maintaining the security and confidentiality of your account.

7. Limitation of Liability

  • ZEN WALK is not liable for any indirect, incidental, or consequential damages that result from the use of our products or website.

8. Governing Law

These Terms & Conditions are governed by the laws of the People’s Republic of Bangladesh.

9. Contact Information

For any questions, assistance, or complaints, feel free to contact us:

📩 Email: zenwalkbd@gmail.com

📱 Facebook Messenger: [ZEN WALK]
📞 Hotline: [+8801 333 405 999]

By continuing to use our website, you agree to be bound by these Terms & Conditions.

ZEN WALK – Where Every Step Matters.